FAQs

For further information contact us at info.buyranchdirect@gmail.com. Phone number to follow.

Who we are

On our property in Northern California and sometimes from our neighboring ranches that meet our high standards for raising grass-fed and finished meat. Visit our About Us page for more details.

Yes, all of our grazing animals—cows, bison, yak—eat only grass, specifically chosen for its nutritional density. Our foraging animals—chicken, pigs, turkeys, ducks—eat our lush grass as well as a mixture of bugs, nuts, seeds and whatever else they can sniff or peck out.  All the animals drink water from our property’s fresh mountain spring. 

Grass-fed and finished means that all our animals are raised on pasture, eating only grass from birth to market. Find out why we think offering grass-fed & finished meat products is so important.

No. Never. Our proper care practices mitigate the need for any shots, hormones, steroids and antibiotics.

No, our animals are raised organically using certified organic grass, but we choose small scale USDA certified processors for their expertise and quality of work. They often cannot afford the fees that come along with an organic certification, so we cannot market our product as certified organic.

All of our meat is inspected  and stamped by the USDA and is processed using up-to-date humane practices emphasizing animal welfare.

Yes, all of our meat is vacuum sealed and flash-frozen minutes after processing to maintain the quality of the meat over a significant period of time. Check out our article on the flash-freezing process and why we think it’s important.

If the vacuum seal remains intact and the product remains frozen, our meat will last for up to 2 years in the freezer.

Once it is thawed, our meats will last up to 10 days.

All our tips and tricks for thawing out our meat to maintain it’s quality and appearance can be found here.

No, we do not sell dog food; all of our meats and related products are certified by the USDA for human consumption. However, we do sell products called Beef Blend and Lamb Blend which contain a mixture of 75% lean meat, 10 % heart, 10 % liver and 5% bone meal that some people regularly feed to their animals. Other people find that their pets prefer chicken breast or pork kabobs; it's really up to  your animal's specific preferences. Find Blend and all our other products on our Pre-Order page.

Nope. Our membership program is an added bonus to those who frequently shop with us. They receive access to member specials and a standing 5% discount on every purchase. Click Here for details

All our items that are labeled as “uncured” go through a curing process using naturally occurring nitrates from the addition of celery powder.  Even though they are fully cured, we must label them as “uncured” to meet government regulations.

Yes. Please contact info.buyranchdirect@gmail.com. A deposit will generally apply.

Depending on our winter weather (we do get a lot of snow!), we will occasionally provide our chickens with certified organic rice, to be eaten at their discretion.

If you are in or around Southern California, you can buy our meat in person at one of the 6 farmer’s markets we visit each week in the greater Los Angeles area. You may also have meat shipped directly to your door.

Ordering Meat boxes

Yes, all of our meat is vacuum sealed and flash-frozen minutes after processing to maintain the quality of the meat over a significant period of time. Check out our article on the flash-freezing process and why we think it’s important.

All of our meat is vacuum sealed and flash frozen minutes after processing. This helps to maintain quality through the shipping process.

If the vacuum seal remains intact and the product remains frozen, our meat will last for up to 2 years in the freezer.

Once it is thawed, our meats will last up to 10 days.

All our tips and tricks for thawing out our meat to maintain it’s quality and appearance can be found here.

Visa, Mastercard, Discover and American Express. We also accept PayPal.

If any of your items arrive partially thawed, they are still safe to eat. If they arrive completely thawed, use your best judgement and contact us at info.buyranchdirect@gmail.com

We do not offer returns unless the product is defective; potential returns will be handled on a case-by-case basis. Document the defective items and contact us within 72 hours of delivery at info.buyranchdirect@gmail.com.

Yes. However, once the order is shipped you are unable to cancel that order.

Nope. Our membership program is an added bonus to those who frequently shop with us. They receive access to member specials and a standing 5% discount on every purchase. Click Here for details

There is a $100 minimum for A La Carte orders to be shipped to your door. 

Your order will typically ship the Monday or Tuesday following your order. Certain circumstances can delay this process. We will notify you if this is the case.

All of our packaging materials are recyclable and we encourage everyone to reuse the material as much as possible. 

Shipping Questions

We can ship anywhere in the continental United States. We do not currently ship to Hawaii or Alaska, but orders may be approved on a case by case basis; inquire at info.buyranchdirect@gmail.com

We use FedEx Standard Overnight shipping nationwide and also offer UPS Ground in California.

All orders are shipped via FedEx Standard Overnight shipping nationwide; we also offer UPS Ground in California.

All orders are packed in state-of-the-art molded EPS containers, with re-usable ice sheets and insulating materials when necessary, keeping your product cold without the need for Dry Ice, a major greenhouse gas! 

If any of your items arrive partially thawed, they are still safe to eat. If they arrive completely thawed, use your best judgement and contact us at info.buyranchdirect@gmail.com

No, all shipping costs will be calculated based on the destination.

All of our packaging materials are recyclable and we encourage everyone to reuse the material as much as possible. 

We ship on Monday, Tuesday, Wednesday and Thursday only. For orders placed after Thursday in a given week, we typically ship our boxes on the Monday following the order to ensure packages arrive quickly and efficiently.

No boxes are sent after Thursday evening under any circumstances to ensure prompt delivery. 

We ship on Monday, Tuesday, Wednesday and Thursday only. Once you've placed your order, it will be pulled and shipped as quickly as possible, typically within 24 hours of placing the order. If an order is placed on Thursday, Friday, Saturday or Sunday, it will not be possible to ship the order until the following Monday to ensure that your product is delivered in 1 day after shipping, keeping everything nice and frozen!

You should receive your box on the Tuesday, Wednesday, Thursday or Friday after shipment (following business day). Tracking number information will be sent upon shipment confirmation.

Yes, you will be provided with a tracking number for each shipment once the order has been fulfilled.

No, but we strongly encourage that arrangements are made to receive the shipment as soon as possible; As all our items are perishable and we are not responsible for products that thaw on the doorstep, please promptly open your boxes and get your meats into the freezer quickly!

Boxes delivered on-time to the correct location will not be eligible for returns for any reason in most circumstances.

Contact us immediately at info.buyranchdirect@gmail.com. We are not responsible for any incorrect shipping information once the order has been shipped, and no refunds will be given on such orders.

Pre-Orders and Special Orders

You can use our online pre-order system to request that certain items be brought to your specific market for pick-up. Place your order here.

Pre-orders must be submitted no later than Thursday at midnight for pickup that upcoming weekend. 

One item is the minimum for pre-orders.

You may submit a request to receive items that we typically do not carry in stock. Special cuts, whole primals and animals are all considered special orders. We reserve the right to decline any request.

Depending on the specificity of the order, most take 2-3 weeks to receive.  Contact info.buyranchdirect@gmail.com for details and estimates.

Yes. Please contact info.buyranchdirect@gmail.com. A deposit will generally apply.

All pre-order payments are taken at pick-up. Member discounts will also be applied at this time.

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