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FAQ: Frequently Asked Questions

FAQ

About Us

How can I contact Buy Ranch Direct?

Do you need to have a membership in order to purchase?

Where can I buy your meat?

Do you sell dog food?

Do you sell whole sides of beef, bison, pork or lamb?

Our Meat

Where does your meat come from?

Is your meat grass fed and finished?

What is grass-fed and finished?

Are you animals ever fed corn or soy?

Is your meat certified organic?

How is your meat inspected and processed?

Is all your meat frozen?

How long can my meat cuts last in the freezer? What about the refrigerator?

Do your cured meats (bacon, salami, jerky) contain nitrates?

Ordering

What forms of payment to you accept?

Can I cancel my order?

Is there a minimum order?

How long does it take for my order to be processed?

Shipping

Where does Buy Ranch Direct ship?

What shipping method do you use?

Can I track my shipment with FedEx/UPS?

Do I need to be home to receive my delivery?

What if I provided an incorrect shipping address?

Do you offer In-Store Pickup?

Are the packaging materials recyclable?

Are shipping costs included in the box price?

What if my items arrive partially thawed?

How do you handle returns?

Special Orders

What is a special order?

How far ahead must I place a special order?

Do you sell whole sides of beef, bison, pork or lamb?